Mountain Air Candle

*Free shipping on orders over $75.00 in the USA. 

*Free shipping on orders over $100.00 in Canada.

*Free shipping may not be offered during some promotional events or sales.

 

RETURN POLICY 

In the event you are not completely satisfied with your purchase, you may return it to us for an exchange or refund.  All returns must be postmarked within fourteen (14) days of the purchase date.  All returned items must be in new and unused condition. 

RETURN PROCESS

To return an item, please email customer service at support@krakenkandle.com to obtain a Return Merchandise Authorization (RMA) number. 

After receiving the RMA number, place the item securely in its original packaging, and mail your return to the address located with the RMA document. 

We will process your request of exchange or refund after receiving your return and inspecting the condition of the item.  Please allow at least seven (7) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed. 

For defective or damaged products, please contact us at support@krakenkandle.com to arrange an immediate replacement.     

D A M A G E S 

All of our candles are carefully inspected before they are shipped, and are always adequately packaged with handling and transit in mind. While we do take care when packaging your order, damages can occur. If your order arrives damaged, please contact us at support@krakenkandle.com.  Please include a photo of the damaged item and shipping box within 48 hours of receiving. A damage claim will be filed with the shipping carrier and an identical replacement will be sent to the original shipping address.

V A R I A T I O N S 

All of our products are made by hand out of natural ingredients, so variations are expected. Each and every product we make is carefully inspected before leaving our facility. Variations do not affect the integrity of our goods and will not be considered as defective or damaged.